Question1: When Will I Receive My Order?

Answer1:
Standard Service - Up to 3 Weeks
Please allow up to 3 weeks for delivery from the time your order is placed.
The production time of imprinted personalized orders is up to 10 business days
This does not include the shipping time.
Orders are shipped from Easton, PA.
With standard shipping. Please allow 2-5 business days for delivery.

Rush Service - About 2 to 10 Days
Rush service is available for an additional $55.00 per order.
This service can be selected during our check-out process.
It is located at the comments section of our check-out page. This service can be selected during our check-out process.
The charge will be added on to your order after it is received.

The production time for rush services takes 1-5 business days, pending on the season.
We will adjust the production time according to when you need the shipment by?
This does not include the shipping transit time.
Express shipping may also be need.
Please call us at 610.438.5218 to inquiry about our production time and the correct shipping method to select

Question2: Can I get a Preview or Mock-up?

Answer2:
Yes, we can provide you with a preview of your personalized favors.
Please contact us by email at info@kimonorobestore.com
Please include the following information:

1. The product name
2. Your message
3. The ink color

We will reply the same business day, or the next.

Question3: What Is Your Return or Exchange Policy?

Answer3:
We offer a 90 day return or exchange for non-personalized items.
We are very sorry, but our personalized items are non-refundable or exchangeable.